Frequently Asked Questions

What are the details about the ceramic straws?

It took me 2 years and many wonky messes to master this process. The straws a little thicker to insure durability. They work with most containers. I wash mine by using the dishwasher or dropping them into a pot of boiling water. You can also hand wash them with the provided cleaner. They are made out of clay therefore they can break just like a mug. However, mine sit on my window seal and roll around in my car on a daily basis.

The curly straws are glazed inside and out. However, due to the shape I recommend sanitizing this style by dropping them into boiling water as part of your cleaning practices. I can not guarantee that the curly straws have glaze throughout the inside. The bend in the straw makes it challenging when glazing.

All straws are handmade! Really!

YES they really work!

What are you returns, Exchanges and Shipping policies?

I cannot accept returns on consumable/used items. Items that are consumable are: straws, mugs and anything else that is put in your mouth or used with food. This is a hygiene policy. If you are questioning weather or not an item is returnable please message me before purchase. Most ceramic pieces are not returnable due to safety and hygiene reasons.

In addition, We will not reimburse or pay for any return shipping costs. Return amounts will be on the item price only.

However, I do offer free shipping on some items! Therefore any order meeting that criteria doesn’t pay the initial shipping costs:) If you meet that criteria and need to return the item you will pay the return shipping costs but get a full refund of the purchasing price since you didn’t pay shipping.

I use UPS or FedX.

Please contact me with any questions or problems.

What is the Maintance and cleaning of the functional pieces?

All ceramic dinnerware pieces are dishwasher, oven and microwave safe unless marked or expressed to you. I use commercial glazes marked non toxic and various clay bodies to achieve the desired outcome. Porcelain is oven safe. However, I do not recommend it be used in the microwave. For bakeware a clay body containing grog or sand is better for durability and longevity. Please ask if you have any questions. All products are locally sourced from distributors within the USA.

All Raku pieces are NOT food safe.

Pieces with gold and/or iridescence overglaze should not be put in the microwave. Addition information can be provided at request.

All none food safe pieces should be cared for by their intended purpose. For example a paper cookbook should not get wet nor should jewelry be placed in the dishwasher. Both items should be cleaned by gently wiping them off with a dry cloth...

Note: All items are handmade and may contain slight imperfections due to clay shrinkage, kiln heat, or glaze imperfections. This is the nature of handmade pottery that is not manufactured by machines. Every effort has been made to show the item as accurately as possible.

The “must be said” business rules:

All pictures are the property of spazzleapples. However, if you are selling spazzleapples products please take pictures and use them to promote your store and/or products. At no time should images of Spazzleapples creations be used to sell or promote another potter creating my designs and/or another artist work. Designs and images are taken by spazzleapples for the promotion and use of spazzleapples and collaborators.

As a customer, I never share or sell your information in any way.

All contact information is used for your purchase only.